Sep 12, 2024
Current Issue | Dealer Headlines | Fixed Operations | Retail
Bowman Chevy prepares to service any EV
Being ready for all possible EV fixes means regularly investing in new equipment and updating training.
Sep 11, 2024
Dealer Headlines | Fixed Operations
Service tip: Reliability, empathy two key components every service department needs
Reliability, empathy, responsiveness, assurance and tangibles such as staff and dealership appearance are five things dealership service departments need to keep in mind to keep customers happy.
Sep 10, 2024
Fixed Operations | Retail
Dealership service departments improve handling phone calls but issues remain, study finds
Serra Automotive, Napleton Automotive Group top the latest Pied Piper Service Telephone Effectiveness study.
Sep 05, 2024
Dealers feel good about current service and parts business but give it pessimistic marks for the next three months, according to the latest Cox Automotive Dealer Sentiment Index.
Sep 05, 2024
Curbee's technology platform integrates with a dealership's dealership management system and provides AI-powered scheduling, predictive maintenance analytics and personalized customer communication tools.
Sep 05, 2024
Stella AI, Brooke.ai both are now integrated with Dealer-FX's service lane platform and will handle overflow of phone calls, book customer service appointments.