Fixed Operations

Penske Automotive Group's artificial intelligence platform to improve customer service and increase service and parts revenue is expanding across the auto retailer's dealerships nationwide.

Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla.

"Every little thing can be celebrated — a good month a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training, whether that's just an...

Service managers need a few strategies and suggested questions to prompt them to be better coaches for their employees, said service trainer and consultant Larry Edwards.

Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study.

The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The result is increased service department revenue and, hopefully, happier customers.