Fixed Operations

BizzyCar's report shows the number of vehicles under recall in the U.S. through the third quarter of 2024 was down 4 percent from the same time a year earlier.

Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast."

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on the RockED app.

Outdated HR and hiring structures hinder the EV transition as competition for digital talent intensifies, according to Josh Bersin Co.

Walser Automotive Group and WSU Tech took the wraps off an automotive lab to train technicians and address growing interest in the field.

Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast.