NJ CAR Academy

Course Instructors

Judy Vann (NJ CAR Academy Director of Training)

Judy Vann Karstadt is President of JV Solutions, a leading consultancy providing customized in-house training solutions in regulatory compliance, sales, F & I, and management for the retail automotive industry. With 40 years of experience, Judy got her start in a local automobile dealership as a Receptionist, subsequently working as a sales person, a Finance and Insurance Professional, and a F&I Director for 23 rooftops. She led the F & I training school at Transcapital Fiscal Systems, educating hundreds of automotive professionals from varied backgrounds to become F&I professionals. Judy has been an accredited Mentor and Proctor for the Association of F&I Professionals (AFIP) Certification for over 15 years. She has worked closely with NJ CAR staff on the creation and continued growth of the NJ CAR Academy, as well as  the development of the NJ CAR Compliance manuals and accompanying courses. Judy is also a regular presenter at NJ CAR and has been implementing and training on the GLBA Safeguards Rule and the FTC Red Flags rules since these compliance requirements were introduced in 2003. Judy is a founding member of the Board of Directors of the Association of Dealership Compliance Officers (ADCO) and is working with ADCO to formulate Compliance Management Systems for automotive dealerships. She is passionate about helping dealership employees understand the complicated maze of Federal and State regulations, and strives to enable dealers to maintain the standards and ethical practices necessary in today’s everchanging environment.

Ken Carlson (Academy Presenter)

Ken Carlson has over 28 years of Retail Automotive experience. He is AFIP Certified and has extensive experience in Sales Force Training, Finance and Insurance Management Training, Sales Management Training, Service Manager/Advisor Training. He has previously worked as Vice President of Business Development and National Sales Trainer for Pat Ryan and Associates/Key Royal.

Chris Cleveland

Chris Cleveland, CEO and Co-Founder of ComplyAuto, has over a decade of experience in automotive regulatory compliance. At Galpin, he led the compliance team through over 40 routine audits across various domains, including sales, finance, and information security. At ComplyAuto, he leverages his dealership expertise to develop software solutions that mitigate dealership legal risks. Chris lives in Utah with his family.

Michael Dachille

Michael Dachille is Managing Director of Business Development for Micro Graphic Information Services. Appointed to this position in August, 2012, Mr. Dachille is responsible for sales strategy and execution, acquisition, retention, customer service, marketing communications and general operations for all markets nationwide related to AutoTrieve.com. Prior to his current role, Mr. Dachille served for 15 years as Global Managing Director of Business Development for AlephGlobal-TransDev, where he grew market-share nearly 2000% during his tenure through innovative Strategic Planning, Marketing Communication & Sales Strategy, Channel Reseller Dev., Key Strategic Client Acquisition & Retention, Commercials & Contract Negotiations and more.

Doug Fusco

Doug Fusco is the founder of Dealer Safeguard Solutions (now informativ), the only proactive physical and administrative compliance platform in the automotive industry.
He has 25 years of experience in the automotive industry, data privacy, source code security, DMS solutions, and was a pioneer in “Software as a Service”.
Doug’s previous experience includes senior leadership positions with Oracle, SAP, Reynolds & Reynolds (UCS), and Ketera Technologies. Doug is a graduate of Cornell University,
with a Bachelor of Science degree, and has been a guest speaker and panelist at several compliance events because of his unique combination of automotive industry and application security experience.

Greyson Hannigan

Greyson Hannigan is the Director of Legal & Regulatory Affairs at NJ CAR.

Randy Henrick (Academy Presenter)

Randy Henrick is DealerTrack’s Associate General Counsel for regulatory and compliance matters. He authors DealerTrack’s annual Compliance Guide and writes articles that appear in numerous legal and auto industry journals such as Dealer magazine as well as articles and video blogs on www.thecomplianceguide.com. Randy has over 30 years experience in banking and consumer financial services. Prior to DealerTrack, Randy served on the legal staffs of GE Capital, Citigroup, MasterCard International, and FleetBoston Financial. He lectures extensively to dealers on consumer credit laws and regulations, privacy, identity theft prevention, fair lending, the CFPB and other consumer auto finance compliance topics. In April 2011, Randy appeared as a panelist in Detroit at the FTC’s “The Road Ahead: Selling and Financing Automobiles” fact-finding roundtable. Randy also appeared as a commenter at the CFPB’s Auto Finance Hearing in Washington, DC in November 2013. Randy is an Adjunct Professor of Law at New York Law School where he teaches a course on U.S. Consumer Credit and Privacy Law and is the former Chairman of the Consumer Financial Services Committee of the New York State Bar Association. He is also a Certified Identity Theft Risk Management Specialist and an AFIP Certified F&I Professional.

Brian Hughes (NJ CAR Director of Communications)

A 1992 graduate of Rutgers University, with degrees in English and Journalism, Mr. Hughes began his career as a reporter for the Forbes Newspaper chain. He wrote briefly for an international pharmaceutical publisher before moving into Corporate Communications, first at a Princeton-based telecommunications company and then at an insurance company in New York City. For the past 8 years, Mr. Hughes has served as Director of Communications at NJ CAR, responsible for all member communication vehicles including the NJ CAR NewsLetter, New Jersey Auto Retailer magazine, the NJ CAR website and social media, as well as other member and marketing collateral.

Paul Metrey (Academy Presenter)

Paul D. Metrey is the Vice President of Regulatory Affairs for the National Automobile Dealers Association. He represents dealer interests before, and educates dealers on, regulations promulgated by several federal agencies including the Federal Reserve Board, Federal Trade Commission, Federal Communications Commission, Department of the Treasury, and Internal Revenue Service. Metrey is the author and editor of several NADA publications, including the 2014 NADA Fair Credit Compliance Policy & Program. He frequently speaks to dealers, Automotive Trade Association Executives, dealership compliance professionals, and other industry groups on an array of regulatory topics, including recent federal developments in the areas of credit, privacy, identity theft, telemarketing, and taxation. Prior to joining NADA, Metrey served as an attorney with the Federal Emergency Management Agency and as an active duty Army JAG officer. Metrey obtained a Juris Doctorate degree from Catholic University’s Columbus School of Law and a Bachelor of Arts degree from Virginia Tech.

Brad Miller, Esq.

Brad Miller, Esq. is the Associate Director of Legal and Regulatory Affairs in the Legal and Regulatory Group of the National Automobile Dealers Association. He represents dealer interests before numerous federal agencies, and educates dealers on regulations promulgated by those agencies including the Federal Reserve Board, FTC, FCC, IRS and Department of the Treasury. Brad reports on regulatory developments in several association publications and serves as a primary staff advisor to NADA’s Regulatory Affairs Committee. He has spoken to dealer groups and others around the country on federal regulatory issues facing dealers, and is the author and editor of numerous NADA publications on an array of regulatory topics. Prior to NADA, Brad was in private practice with the Washington, D.C. law firm, WilmerHale where his practice included representing companies and individuals in state and federal litigation and before numerous federal agencies.

Glenn Pasch (Academy Presenter)

Glenn Pasch is a trainer, speaker, writer, coach and operations strategist as well as a customer service fanatic. As the COO and Partner of PCG Digital Marketing and PCG Consulting he works with executive management and internal teams to develop new strategies around Digital Marketing initiatives that will enable businesses to achieve their desired objectives and priorities. Glenn has more than 20 years of experience with a proven track record of leading diverse teams of professionals to new levels of achievement in a variety of highly competitive markets and fast paced environments.

Brian Pasch (Academy Presenter)

Brian Pasch, CEO of PCG Digital Marketing, has built his business insights and strategy on a foundation consisting of over 20 years of Information Technology and Marketing leadership. His career history includes work in the public sector, Senior Telecom Analyst on Wall Street and has an incredible talent for building successful private enterprises. Since 1984, Brian has been recognized as a builder of world-class data warehousing models, a creator of award winning search marketing strategies and the highest rated Internet Trainer in the automotive industry. Brian’s ability to speak authoritatively to business leaders and their technical teams on business architecture, marketing, and sales helped to catapult their growth and credibility. Brian is an active speaker at automotive industry conferences, 20 Groups, and digital marketing workshops. His popular training programs makes him an in demand speaker.

Perry Pittenger, Esq.

In 2000, Perry Pittenger, along with Ted Schiller, established Schiller & Pittenger, P.C., which offers legal services in a wide variety of practice areas. Prior to establishing Schiller & Pittenger, Perry served as Vice President and General Counsel of Toresco Auto Group, a privately held management company that operated multiple automobile franchises in a number of states, including New Jersey, Pennsylvania, Georgia and Florida.

David Robertson

David Robertson is Co-Founder and Executive Director of the Association of Finance & Insurance Professionals (AFIP), a nonprofit continuing education association that certifies in-dealership financial services practitioners to applicable state and federal regulations and implements an enforced code of ethics. He also works as an expert witness, consultant, lobbyist and spokesman for issues related to the F&I segment.

Mark Rodriguez (Academy Presenter)

Mark Rodriguez is President and founder of Auto Client Care, Inc, a provider of Sales and Fixed Operations solutions. Mark has served the automotive industry for the past twenty years. He brings his passion for coaching and training to those who have the desire to take their automotive phone skill sets to the next level. He has had the opportunity to work with and learn from some of the more progressive dealerships on the East Coast. Whether conducting in dealership training or conducting monthly Sales and Service BDC workshops, his straightforward approach to training and not leaving anyone behind has made him a very sought after trainer and coach.

Stan Sher (Academy Presenter)

Stan Sher is the president of Dealer eTraining, a full service automotive internet sales, business development, and digital marketing consulting firm. A true internet professional, Stan has increased sales, improved processes, presence, and results to generate more profit for automotive dealerships nationwide. Stan has been proven to be effective as a sales consultant, sales manager, eCommerce director, and BDC Director. Dealer eTraining was built in order to help automotive dealerships improve sales from internet departments and digital marketing tactics. Stan is widely published and is also a recognized speaker.

Steve Sirko

Manager of ACV Auctions, Inc.

Lou Young

Louis Young is the director of client services with WithumSmith+Brown (formerly The Mironov Group, LLC). He manages business practice issues, regulatory oversight issues and state tax compliance. He also provides assistance with business brokering and business development. Lou’s responsibilities include coordinating specialized services for clients. These include, but are not limited to, line-item benchmarking, internal controls, financial statement analysis, fixed operations financial analysis, information safeguarding, operational reviews and warranty analysis. He assists clients with state regulatory oversight issues, including general compliance, consumer affairs and sales tax issues. He also provides assistance in the merger or acquisition of businesses in the automotive industry and markets the firm’s accounting and consulting services to this sector.

Stu Zalud

Director of Strategic Business Development, ACV Auctions