According to a recent study by J.D. Power & Associates, U.S. auto dealers did a better job of satisfying people who brought in cars and trucks because of recall in 2014. Keep in mind, nearly 64 MILLION vehicles were recalled in 2014, more than double the previous record set in 2004.
The study found that recall-related visits to dealers climbed to 16% of total visits, from 10% a year earlier. Despite this huge influx of vehicles into the service department, dealers were prepared. According to J.D. Power, the average customer service index for recall-related work rose to 789 points out of 1,000 from 777 a year earlier.
The study was based on responses from more than 70,000 owners and lessees of 2010- to 2014-model vehicles collected during November and December. You can find more details about the study by visiting the J.D. Power website at http://www.jdpower.com/press-releases/2015-us-customer-service-index-csi-study.