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Sign Up To Attend The April 11, 2013 Service Management Seminar And Get free Access To The April 16, 2013 Service Compliance Webinar Every dealership can benefit from learning about new service management strategies, business analytics and best practices that increase performance and profitability immediately! Join us on April 11, 2013 and you will learn how to: handle more service business, identify value-added service questions that drive more business and manage customer expectations. You will also learn processes that increase business, little details that pay big money, how to attract new customers, what customers are willing to pay for, drivers of extreme profitability, and the most critical areas of service.SIGN UP FOR THIS SEMINAR AND RECEIVE FREE ACCESS TO THE “SERVICE DEPARTMENT COMPLIANCE” WEBINAR ON APRIL 16, 2013!This 90-minute Webinar, hosted by Patrick Cox, NJ CAR’s Director of Legal & Regulatory Affairs, will review areas of State and federal regulations that have specific application to dealership Service Department operations. The Webinar will be held on Tuesday, April 16 2013 from 1 p.m. to 2:30 p.m.The April 11, 2013 Seminar will be held from 9:30 a.m. until 1 p.m. at The Mironov Group (2025 Lincoln Highway, Suite 300, Edison, NJ 08817). The cost of the seminar is $189 per person for NJCAR Dealer Members.
You can register for this (or any NJ CAR Academy) Seminar online at the NJ CAR Academy Page (http://www.njcar.org/njcarAcademy/dsp_trainingSchedule.cfm) under education on the public side of the Coalition’s website (www.njcar.org). Simply select the Seminar you are interested in and complete and submit the Registration Form available at the bottom of the course-specific page. Service Department Compliance: Consumer Fraud, Wage & Hour, and Sales Tax Webinar On April 16, 2013 This 90-minute Webinar will review three areas of State and federal regulations, which have specific provisions governing automotive service facilities and retail automotive service departments. New Jersey’s consumer protection regulations include specific requirements governing estimates and approvals, as well as rules addressing when an estimate must be in writing, when it may be given, and how it must be approved. The issue of charging “environmental” or “shop” fees and providing warranty information will also be addressed. The Webinar will also cover the unique wage and hour requirements for service techs and service advisors under federal law. Finally, there will be a discussion of common Sales Tax questions that affect Service Departments, including Sales Tax exemptions and Sales Tax audit issues.The cost of the Webinar is $49 per connection for NJ CAR Dealer Members. It will be held from 1 p.m. to 2:30 p.m.You can register for this (or any NJ CAR Academy) Seminar online at the NJ CAR Academy Page (http://www.njcar.org/njcarAcademy/dsp_trainingSchedule.cfm) under education on the public side of the Coalition’s website (www.njcar.org). Simply select the Seminar you are interested in and complete and submit the Registration Form available at the bottom of the course-specific page.For more detail on any of the other upcoming NJ CAR Academy courses below, please visit the NJCAR Academy web page (http://www.njcar.org/njcarAcademy/dsp_trainingSchedule.cfm):¨ April 24, 2013 DOT Hazardous Material Certification Training¨ May 8-9, 2013 Road To The Sale: Two-Day Sales Workshop¨ May 16, 2013 Transaction Document Compliance Training
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