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Credit washing, synthetic identity fraud among top concerns for auto lenders

Three auto lenders reported four times more credit washing cases coming into their fraud departments since last fall, according to PointPredictive. Synthetic identity is another growing field of fraud affecting the auto industry. The use of data from real people, such as Social Security numbers and addresses, can make synthetic identities hard to detect before a vehicle is stolen.


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Vendors and lenders, make your value known ? quickly

Many dealers are fatigued by pitches and updates from their partners, and some are questioning the value and cost of services.


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Online used-vehicle platform Shift adds F&I products, lenders

The changes expand Shift's financing officers to cater to customers across the credit spectrum.


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How Ford dealerships in Canada helped bust a Mexican meth shipment

Police say roughly 400 pounds of meth were prevented from circulating in Canada when staff at Ford dealerships across Ontario and Quebec began noticing ill-fitting spare tires packed with drugs inside the trunks of vehicles shipped from Mexico.


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FTC data breach deal sets precedent

Social Security, driver's license and credit card numbers were siphoned out of a DMS provider's directories associated with five dealership clients in 2016. One legal expert says the settlement with the FTC may mark a sea change.


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Atlanta mobility hub sets Cox up to ride ?new wave'

A mobility fleet servicing center that opened last week in Atlanta could be a template for expansion by Cox Automotive's new mobility brand, Pivet.


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?Major-league' play pays off for dealership group

Under Aaron Zeigler, who was just 28 when he took over as president, Zeigler Auto Group has grown into a major Midwestern auto retailer by making a big push into the Chicago area.


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ROUNDUP: News items from the world of fixed operations
News items covered this issue: Service technician shortage is getting worse, report says; Cox Automotive integrates Lyft with Xtime fixed ops platform; VW has best aftersales supply chain, according to survey
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Promotional text messages boost service business, save dealers money by targeting likely customers

Dealership service departments are using text messages to get customers to opt in for access to coupons and other sales promotions.


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Jeep dealers, Mopar work together to push accessories sales for new Gladiator pickup

Fiat Chrysler expects the new Jeep Gladiator pickup to be the most heavily accessorized vehicle in the automaker's lineup. That's good news for Jeep dealerships and FCA's Mopar parts division.


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