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Fixed Operations News
Event unites aspiring techs with dealerships

As Hellcat Challengers and Chargers roared nearby during the Roadkill Nights Powered by Dodge event this month, aspiring service technicians who could one day find themselves working on those very vehicles for a living were networking with dealerships in need of fresh talent.

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Gile family selling dealerships to help other stores navigate changing business

The owners of two successful stores in Cleveland Heights, Ohio, soon will be concentrating their efforts on a new endeavor: Motorcars Consulting.

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Parts costs, tariffs can diverge

It's hard to determine the impact on a dealership service department's bottom line of the Trump administration's tariffs on auto parts imports.

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Survey: 3 out of 4 vehicle owners prefer dealership service

Retention of service customers is a key measure of a dealership's fixed ops performance.

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New study offers blueprint for dealership fixed ops staffing success

A new report offers hope for dealers facing service tech shortages, but only if dealerships are prepared to change the way they treat their employees.

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Mentoring programs allow veteran techs to share expertise with young apprentices

At Shaheen Chevrolet in Lansing, Mich., two veteran techs are assigned as mentors to five apprentices. The idea is to have service technicians in place as the mentors reach retirement age.

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Attend the FOJ Forum II

Our second annual conference will be held Nov. 12-13 in Orlando. We?ll focus on generating ideas that you can implement right away while casting an eye on issues shaping the service department of tomorrow.

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Service counter

A roundup of service and aftermarket data, offered by Jiffy Lube, NADA and SEMA.

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Amazon partners with aftermarket on sales and repair

Even as Amazon invites franchised dealerships to sell parts and accessories on its site, it is working with aftermarket providers to compete on such basic products and services as tire sales and installation and brake repair.

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Replacing lube techs with oil-draining devices can save money, boost efficiency

Pairing a single quick-service tech with a device that extracts used oil automatically from a car or truck during an oil change can save dealerships at least $95,000 a year, according to an Orlando parts and service director.

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