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Dealer Headlines
Lighthizer says he can 'work out' Democrat concerns over trade pact

U.S. Trade Representative Robert Lighthizer said he believes core concerns held by Democratic lawmakers over enforcement of labor and environmental provisions in the United States-Mexico-Canada Agreement can be sorted out quickly.

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Genesis, Kia, Hyundai again rank highest in J.D. Power quality scorecard

It was no fluke. For the second straight year, the Korean brands topped J.D. Power's Initial Quality Study. Ford and Lincoln placed in the top 5 for the first time.

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UAW opposes White House plan to freeze mpg rules at 2020 levels

In written testimony to Congress, the union said it shares automakers' concerns that the proposal "could lead to protracted litigation and uncertainty in the industry that will limit growth."

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FCA, U.S. in talks to settle training center criminal case

The federal probe has led to charges of tax fraud and other crimes against former FCA US employees and people associated with the UAW. "We continue to cooperate with this investigation and are in discussions with the DOJ about a potential resolution of its investigation," FCA said in a government filing. 

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Automotive News Current Issue Articles
Social media focus brings in customers

For Harry Robinson Automotive Family, awarding a customer a kayak adds just as much value as selling a car. How? Through the power of Facebook likes.

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Electric will be a rude awakening

The industry's rush to EVs may come as a surprise to consumers who have no plans of replacing their internal combustion engines anytime soon.

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Last Cruze finds home with sentimental dealer ? for FCA

Dealer John Kufleitner, new owner of the last Chevrolet Cruze produced in Lordstown, Ohio, is inviting local residents to sit in it and take pictures before it joins his collection of classic cars.

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FTC data breach deal sets precedent

Social Security, driver's license and credit card numbers were siphoned out of a DMS provider's directories associated with five dealership clients in 2016. One legal expert says the settlement with the FTC may mark a sea change.

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Mobility Report
Social media focus brings in customers

For Harry Robinson Automotive Family, awarding a customer a kayak adds just as much value as selling a car. How? Through the power of Facebook likes.

... more 
Electric will be a rude awakening

The industry's rush to EVs may come as a surprise to consumers who have no plans of replacing their internal combustion engines anytime soon.

... more 
Last Cruze finds home with sentimental dealer ? for FCA

Dealer John Kufleitner, new owner of the last Chevrolet Cruze produced in Lordstown, Ohio, is inviting local residents to sit in it and take pictures before it joins his collection of classic cars.

... more 
FTC data breach deal sets precedent

Social Security, driver's license and credit card numbers were siphoned out of a DMS provider's directories associated with five dealership clients in 2016. One legal expert says the settlement with the FTC may mark a sea change.

... more 
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Finance and Insurance News
Credit washing, synthetic identity fraud among top concerns for auto lenders

Three auto lenders reported four times more credit washing cases coming into their fraud departments since last fall, according to PointPredictive. Synthetic identity is another growing field of fraud affecting the auto industry. The use of data from real people, such as Social Security numbers and addresses, can make synthetic identities hard to detect before a vehicle is stolen.

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Vendors and lenders, make your value known ? quickly

Many dealers are fatigued by pitches and updates from their partners, and some are questioning the value and cost of services.

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Online used-vehicle platform Shift adds F&I products, lenders

The changes expand Shift's financing officers to cater to customers across the credit spectrum.

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2 features of service contracts are especially likely to retain customers

Tieback clauses and disappearing deductibles are effective at encouraging vehicle buyers to return to the dealership for service.

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Fixed Operations News
LETTER: Managers treat techs unfairly, unethically

Frustrations forced this mechanic to quit.

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1 of 3 service customers buys additional work - survey

In late April, DealerRater polled for more than 11,000 consumers who had visited a new-vehicle dealership recently. Among those who had taken their car or truck in for service, 31 percent said they bought additional work proposed by the adviser.

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LETTER: Effective pay plans require monthly review

We believe no pay plan change or system can succeed unless service technicians, advisers and other employees knows you are watching, guiding and making sure they succeed.

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Service counter

A look at the cost of auto repairs, for the customer and the dealership.

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LETTER: Don?t let customer dictate repairs

Under no circumstances can a service adviser and technician accept a customer?s self-diagnosis of a problem and the required repair.

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Retail News
Credit washing, synthetic identity fraud among top concerns for auto lenders

Three auto lenders reported four times more credit washing cases coming into their fraud departments since last fall, according to PointPredictive. Synthetic identity is another growing field of fraud affecting the auto industry. The use of data from real people, such as Social Security numbers and addresses, can make synthetic identities hard to detect before a vehicle is stolen.

... more 
Vendors and lenders, make your value known ? quickly

Many dealers are fatigued by pitches and updates from their partners, and some are questioning the value and cost of services.

... more 
Online used-vehicle platform Shift adds F&I products, lenders

The changes expand Shift's financing officers to cater to customers across the credit spectrum.

... more 
How Ford dealerships in Canada helped bust a Mexican meth shipment

Police say roughly 400 pounds of meth were prevented from circulating in Canada when staff at Ford dealerships across Ontario and Quebec began noticing ill-fitting spare tires packed with drugs inside the trunks of vehicles shipped from Mexico.

... more 
FTC data breach deal sets precedent

Social Security, driver's license and credit card numbers were siphoned out of a DMS provider's directories associated with five dealership clients in 2016. One legal expert says the settlement with the FTC may mark a sea change.

... more 
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